Return Policy for ONLINE purchases:

Restocking Fee (starting 11/1/2023) - Customers that exceed a 15% return rate will have a 15% restocking fee added to all returns. 

Clothing & Shoes - We accept clothes for returns within 14 calendar days in which you received your order. Refunds will be issued to your original payment method or in the form of an online credit.  Returns must be received in new condition: unworn, unwashed, and with original tags attached. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains will be refused. Shoes must be returned unworn and in its original packaging. If received damaged, shoes will be shipped back and subject to additional shipping costs. 

Accessories, Jewelry, Purses (any and all non-clothing items) - We accept returns within 14 calendar days in which you received your order.  Refunds for these items will be issued in the form of a store credit, no exceptions. Returns must be received in new condition: unused, original tags, etc. Items returned with obvious use will be refused.

All sales purchased on sale/clearance are final. Final sale items cannot be returned, refunded, or exchanged. 

Gift certificates cannot be returned or refunded.

If Redo returns coverage is purchased at checkout then return shipping will be covered. Otherwise, customer will be responsible for the cost of return shipping. 

If your return is accepted, we’ll send you a label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Original and return shipping fees and non-refundable.

Please CLICK HERE to start a return.

Once your package is received please allow 3-5 business days for return processing. When your return is processed you will notified.

DAMAGES

If you believe you have received defective merchandise or were shipped incorrect items, please initiate a return within 3 days of receiving merchandise or items cannot be returned.

For questions, please email us at info@shopswaggernow.com 

Return Policy for Personalized and Monogrammed Gifts:

All personalized and monogrammed products from Swagger are final sale due to the personalized nature of monogrammed gifts. If you believe we have made a mistake, please contact us at info@shopswaggernow.com to review your order details. 

Return Policy for IN STORE purchases:

We will gladly return items for store credit within 14 days from date of purchase for CLOTHING items, gifts and accessories. Refunds in the form of original payment will NOT be issued for in store purchases.